Billing Terms and Conditions

Last Updated: Aug 6, 2025

Accepted Payment Methods

At Grace Glisten, we currently accept PayPal as our primary method of payment. Customers can securely complete their purchases at checkout using their PayPal account, which supports multiple funding sources such as credit cards, debit cards, and linked bank accounts. We are continuously working to expand our accepted payment options to offer even more flexibility in the future.

Currency for Transactions

All transactions on our website are processed in Malaysian Ringgit (MYR). This applies to product pricing, shipping costs, and any applicable fees. If you are purchasing from outside Malaysia, your financial institution may convert the amount into your local currency at their applicable exchange rate and may apply additional fees, which are outside of our control.

Secure Payment

Your privacy and security are extremely important to us. To ensure the safety of all transactions, our website uses SSL (Secure Socket Layer) encryption technology, which safeguards your payment details and personal information during the checkout process. We do not store or have access to your full payment information.

Shipping Policy Overview

We offer free shipping on all orders within Malaysia and United States. Orders are processed within 2 to 5 business days, and delivery typically takes an additional 6 to 9 business days. Deliveries are made from Monday to Friday. For complete details, please refer to our full Shipping Policy.

Return & Refund Policy Overview

Customers may request a return or exchange within 30 days of receiving their order, provided the item is in new and unused condition. We provide a downloadable return label and cover all return shipping costs. Refunds are processed within 12 business days to the original payment method. For more information, visit our complete Return & Refund Policy.

Privacy Policy Overview

We are committed to protecting your personal information. Our website collects only the data necessary to process and deliver your orders, and all information is handled in accordance with our privacy practices. We never sell or share your data with third parties for marketing purposes. For full details, please see our Privacy Policy.

Google Merchant Center Compliance

Grace Glisten strictly adheres to Google Merchant Center policies, ensuring full transparency in our billing, checkout, and customer service processes. All prices, payment terms, and delivery estimates are clearly stated, and we take every measure to ensure that the customer experience remains trustworthy and compliant.

Need Help?

If you have any questions about billing, payments, or our policies, we’re here to assist you. Please don’t hesitate to reach out.

Store Name: Grace Glisten

Email: info@graceglisten.com

Address: 4, Persiaran Setia Makmur, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia

Operating Hours: Monday to Friday: 12:00 PM to 19:30 PM (GMT+8)

Contact Form: Contact Us

If you need help, feel free to reach out to our support team or complete the contact form on our website. We’ll get back to you within 48 Business Hours.