Privacy Policy

Last Updated: January 17, 2026

At Grace Glisten, your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, or otherwise interact with our services (“Services”). By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you, including:

  • Contact Information: Name, email, phone number, shipping/billing address

  • Account Information: Username, password, preferences, security settings

  • Financial Information: Payment details such as credit/debit card numbers, PayPal account, transaction details

  • Order & Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged

  • Device & Usage Information: IP address, browser type, device type, and how you navigate the website

  • Communications: Information you provide when contacting customer support

We may also process inferences drawn from this information to provide you with a personalized shopping experience.

2. How We Collect Information

We collect personal information from multiple sources, including:

  • Directly from you: When you create an account, make a purchase, or communicate with us

  • Automatically: Through cookies, analytics tools, and similar technologies when you browse our website

  • From third-party service providers: Such as payment processors, shipping companies, or analytics platforms

  • From partners or affiliates: Where you have consented to share your information

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  1. To provide and improve Services – Process orders, arrange shipping, facilitate returns or exchanges, remember preferences, and offer tailored recommendations.

  2. Marketing and Advertising – Send promotional emails, messages, or advertisements (only if you have opted in).

  3. Security and Fraud Prevention – Authenticate accounts, prevent fraud, and secure our website.

  4. Customer Support – Respond to inquiries, complaints, or service requests.

  5. Legal Compliance – Comply with applicable laws, respond to valid legal requests, or protect our rights and users.

We do not sell or share your personal information for marketing purposes outside of these uses.

4. How We Share Personal Information

We may disclose your information in the following circumstances:

  • With service providers – For payment processing, order fulfillment, IT services, analytics, or customer support

  • With business partners – To provide advertising or marketing services

  • With affiliates or within our corporate group – For operational purposes

  • As required by law – To comply with legal obligations, enforce our policies, or protect rights and safety

  • During business transactions – Such as mergers or acquisitions

Relationship with Shopify:
Grace Glisten is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy

5. Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies separately.

6. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us to request deletion.

7. Data Security and Retention

We implement appropriate measures to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes or enforce contracts

8. Your Rights

Depending on your location, you may have rights including:

  • Access: Request a copy of your personal information

  • Correction: Update inaccurate information

  • Deletion: Request deletion of your data

  • Portability: Request a copy or transfer of your data

  • Marketing Preferences: Opt out of promotional communications at any time

You may exercise these rights by contacting us or via the Shopify Privacy Portal

We may verify your identity before processing requests.

9. International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. If transferred from the European Economic Area (EEA) or the UK, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, law, or technology. The revised policy will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions, complaints, or wish to exercise your privacy rights, contact us:

Store Name: Grace Glisten
Email: info@graceglisten.com
Address: 4, Persiaran Setia Makmur, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia
Operating Hours: Monday to Friday, 12:00 PM – 7:30 PM (GMT+8)

We will respond within 48 business hours.