Terms of Service

Last Updated: January 17, 2026

Welcome to Grace Glisten! The terms “we,” “us,” and “our” refer to Grace Glisten. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and services (collectively, the “Services”).

By using or accessing our Services, you agree to these Terms and our Privacy Policy.
 If you do not agree, please do not use our Services.

1. Access and Account

  • You must be at least the age of majority in your jurisdiction to use our Services.

  • You may allow minor dependents to use our Services on devices you own, provided you consent.

  • To use our Services, you may need to provide information such as email, billing, shipping, and payment details.

  • You are responsible for the accuracy of information provided and for maintaining account security.

  • Accounts are non-transferable, and you may not sell or assign your account.

2. Products

  • We strive for accuracy in product descriptions, but product appearance (color, texture, etc.) may vary due to device settings.

  • We do not guarantee that products will meet your expectations exactly as shown online.

  • Product descriptions, availability, and pricing may change at our discretion.

  • We may discontinue products or limit quantities for any customer or region.

3. Orders

  • Placing an order constitutes an offer to purchase. Grace Glisten reserves the right to accept or decline orders.

  • Orders are accepted only after confirmation and payment processing.

  • Once accepted, cancellations may not be accommodated; please review your order carefully.

  • Purchases are subject to our Refund Policy

  • Orders are for personal or household use only and not for resale or export.

4. Prices and Billing

  • Prices, discounts, and promotions may change without notice.

  • The price charged will be as confirmed in your order confirmation email.

  • Taxes, shipping, handling, and customs charges are not included unless stated.

  • Prices may differ between online, physical stores, or third-party platforms.

  • You must provide accurate payment information and update it as necessary.

5. Shipping and Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not liable for delays caused by carriers, customs, or events beyond our control.

  • Risk of loss passes to you upon transfer of products to the shipping carrier.

  • Shipping details:

Region Estimated Delivery Shipping Fee Free Shipping Condition
Malaysia 6–9 business days Free All orders
United States 7–10 business days Free All orders

Total Estimated Delivery Time = Processing Time + Shipping Time

  • Malaysia: ~8–14 business days

  • United States: ~9–15 business days

6. Intellectual Property

  • All content on our Services, including text, images, graphics, designs, and logos, is owned by Grace Glisten, affiliates, or licensors.

  • Content may only be used for personal, non-commercial purposes.

  • Unauthorized reproduction, distribution, or modification is prohibited.

  • Grace Glisten’s trademarks may not be used without written permission.

7. Third-Party Tools

  • Optional third-party tools may be available. We do not control or endorse these tools.

  • Use of third-party tools is at your own risk.

8. Third-Party Links

  • Our Services may contain links to third-party websites.

  • We are not responsible for third-party content, privacy, or security practices.

9. Relationship with Shopify

  • Grace Glisten is powered by Shopify, but sales are directly with Grace Glisten.

  • Shopify is not responsible for your purchases or transactions.

10. Privacy Policy

11. Feedback

  • By submitting feedback, you grant Grace Glisten a worldwide, royalty-free license to use it.

  • Feedback must comply with Terms and not infringe on third-party rights.

12. Errors, Inaccuracies, and Omissions

  • We reserve the right to correct errors, update information, or cancel orders.

13. Prohibited Uses

You may not:

  • Violate laws or regulations

  • Infringe intellectual property rights

  • Transmit false or misleading information

  • Harass or harm others

  • Upload viruses or malicious code

  • Collect personal data without consent

  • Interfere with website security

Violation may result in account suspension or termination.

14. Termination

  • We may terminate access at any time.

  • Sections on Intellectual Property, Feedback, Disclaimer, Liability, Indemnification, Governing Law, Privacy Policy, etc., survive termination.

15. Disclaimer of Warranties

  • Services and products are provided “as is” and “as available” without warranties.

  • We disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

  • Grace Glisten, Shopify, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of Services or products.

17. Indemnification

  • You agree to indemnify Grace Glisten, Shopify, and affiliates from claims or losses arising from:

    1. Violation of these Terms

    2. Violation of law or third-party rights

    3. Use of Services

18. Governing Law

  • These Terms are governed by the laws of Malaysia.

  • All disputes are subject to the exclusive jurisdiction of Malaysian courts.

19. Changes to Terms

  • We may update these Terms at any time by posting changes online.

  • Continued use constitutes acceptance of updated Terms.

20. Contact Information

Store Name: Grace Glisten
Email: info@graceglisten.com
Address: 4, Persiaran Setia Makmur, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia
Operating Hours: Monday to Friday, 12:00 PM – 7:30 PM (GMT+8)
Contact Form: Contact Us