Return & Refund

ast Updated: October 10, 2025

At Grace Glisten, we aim to provide a straightforward and transparent return and refund process. Please read the following terms carefully.

Eligibility for Returns and Exchanges

You may request a return or exchange for items that are:

  • Defective or damaged upon receipt

  • Non-defective, provided they are new, unused, and in original condition

Important:

  • Requests must be submitted within 30 days of delivery

  • Items showing signs of use, damage caused by the customer, or returned after 30 days may not be accepted

Return & Exchange Process

To start a return or exchange:

  1. Contact our customer service team at info@graceglisten.com

  2. Include your order number, reason for return, and photos if applicable

  3. Our team will review your request and provide instructions

Shipping

  • Returns must be sent by mail

  • Once approved, a return shipping label will be provided to download and print

  • Grace Glisten covers all return shipping costs

No restocking fees apply.

Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Refunds

  • Refunds are processed after the returned item is inspected and approved

  • Refunds are issued to the original payment method

  • Processing time: within 12 business days from receipt of the returned item

All refunds are issued in USD. If your payment was made in another currency, your bank may apply conversion rates or additional fees.

Need Help?

For questions regarding returns, exchanges, cancellations, or refunds, please contact our support team.

Store Name: Grace Glisten
Email: info@graceglisten.com
Address:
4, Persiaran Setia Makmur
Setia Alam, Seksyen U13
40170 Shah Alam, Selangor, Malaysia

Operating Hours:
Monday to Friday: 12:00 PM – 7:30 PM (GMT+8)

You may also reach us via the Contact Us form. We respond to all enquiries within 48 business hours.